Is your service department leaving money on the table? The answer is YES! You’re missing phone calls for service appointments and you may not realize it!
Why? Maybe because the phone line is busy, maybe because someone is away from their desk or maybe because it’s after-hours. Whatever the case may be, every time you miss a service phone call, it costs you money (the average repair order is more than $300)!
That’s where SmartContact comes in. Our trained professionals answer the calls you miss – and you only pay for those calls (there is no monthly fee)! And nothing changes at your store meaning that your staff will continue to answer your calls and schedule appointments. However, if your appointment setting staff is on the phone and can’t take the call, we step in, answer the call and make the appointment as if we were your dealership. Your customers will think they are still talking to your staff and the only thing they might notice is that they were able to get through to schedule an appointment without having to call back, wait on an extended hold – or call another dealership.
The process is seamless! We schedule in real-time directly into your scheduling system, so there is never any double booking – and all calls are recorded and available to you on your dashboard.
Now you might think that calls that go unanswered will leave a message or call back – but that’s a gamble and you can be sure that will not be the case with every single customer. And even if you knew that they all would callback, do you really want your potential customers frustrated that way? If you think that you’re already answering all your calls and that none are being missed, try us for one month – completely for free and then you’ll know for sure, without any risk!
There is no set up fee or long-term contract. You can cancel at any time, but we’re pretty sure that you won’t. So, stop leaving money on the table – put SmartContact to work for you today!